Fractional Head of European Delivery & Returns
Give your European delivery experience one senior owner
Parcel decisions are split across Finance, Operations, Product, Technology and Customer Service. Someone still needs to see the whole network. I provide that senior ownership without requiring another full-time executive.
Why fractional
Your parcel network needs senior ownership, but it might not need a full-time Head of Delivery
A growing e-commerce business can have enough European complexity to justify specialist leadership while still being too early for another permanent executive role. In that gap, carrier decisions often become fragmented between teams and often result in a worse customer experience.
The fractional role is designed to connect those decisions continuously to deliver a better customer experience.
Scope
Own the decisions that shape the customer delivery experience
- Customer delivery and returns proposition.
- Carrier and product strategy.
- Monthly service and performance review.
- Parcel and return economics.
- New-market expansion.
- Carrier selection, tenders and negotiation support.
- PUDO and locker strategy.
- Returns design and improvement.
- Delivery product and checkout/UX advice.
- Carrier integration and tracking requirements.
- Escalation support and executive recommendations.
Ownership model
Connect the functions that normally see only one part of the decision
One senior view across experience, service, performance and economics.
The exact monthly agenda follows the business. A quarter focused on a carrier tender is not identical to one focused on expansion or return-cycle performance.
Commercial model
Responsibility, not an hourly bundle
The engagement starts from €2,250/month. A three-month initial period is usually more useful when there is implementation work to carry through, but the scope is defined around ownership and priorities rather than selling a fixed number of hours.
Large tenders, implementation programs or substantial data builds can be scoped separately when they would distort the ongoing role.
Will you manage our internal team?
I can lead the delivery/returns agenda and coordinate stakeholders. Formal people-management responsibilities depend on the organization and engagement structure.
Can this start with a review?
Yes. A Network Review can be a useful first step when the priorities are not yet clear.
Is this only for cost reduction?
No. The role starts with the customer service proposition and uses cost, performance and operational complexity as connected decision criteria.
Senior ownership